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RETURN/EXCHANGE POLICY*

 

Making it easy for you to return or exchange items is important to Top Dog Outdoor Living, Inc. as customer satisfaction is our priority. Here’s what you need to know to get started:

 

  • New, unused, and resalable items may be returned within 30 days of delivery for a refund.

  • Personalized and perishable items cannot be returned.

  • If the return is caused by an error we made, we will pay return shipping costs.

  • For credit card, when we receive your return we’ll credit the original credit card used; however, if you are replacing or exchanging it for a different item, we consider that a new order and your original order credit card will be charged.

  • For PayPal™, we will credit your PayPal™ account.

  • For gift certificate purchases, we will send you a merchandise credit.

  • If you are returning a gift, the recipient may receive credit or the gift giver may receive a refund to original payment method.

 

*Please note that original delivery and return shipping charges may not be refundable. Your item(s) may also not be eligible for return or subject to a re-stocking fee per the return and exchange policy applicable to those specific items.